Effective Date: July 1, 2026
Welcome to Ryabboc Logistics (“Company,” “we,” “our,” or “us”). This Refund and Returns Policy explains the conditions under which refunds, cancellations, claims, and service adjustments may be handled for services provided through https://ryabboclogistics.com/.
By booking or using our services, you agree to this policy.
1. General Policy
Ryabboc Logistics strives to provide reliable logistics, transportation, freight, and delivery services. Because our services involve operational planning, transportation costs, and third-party charges, refunds are handled on a case-by-case basis and are subject to the conditions outlined below.
2. Service Cancellations
Customers may request cancellation of a booking or shipment before service execution begins.
Refund eligibility depends on the stage of service at the time of cancellation:
Before Service Commencement
If a booking is canceled before pickup, dispatch, processing, or operational preparation begins, you may qualify for a full or partial refund, subject to administrative fees.
After Service Has Begun
Once pickup, dispatch, transportation, warehousing, customs processing, or any operational work has started, refunds may be reduced or unavailable due to costs already incurred.
Ryabboc Logistics reserves the right to determine cancellation charges based on actual expenses.
3. Non-Refundable Charges
The following charges are generally non-refundable unless otherwise agreed in writing:
- Administrative or processing fees
- Customs duties and taxes
- Third-party carrier fees
- Storage or warehousing fees already incurred
- Insurance premiums
- Special handling charges
- Government or regulatory charges
4. Failed Deliveries
Refunds are generally not provided for failed deliveries caused by customer-related issues, including but not limited to:
- Incorrect delivery address
- Incomplete shipment information
- Recipient unavailability
- Failure to provide required documentation
- Refusal to accept delivery
Additional charges may apply for re-delivery, storage, or return shipments.
5. Lost or Damaged Shipments
If a shipment is lost or damaged while under our control, customers may submit a claim for review.
Claims must include:
- Shipment reference or tracking number
- Description of loss or damage
- Supporting photos or evidence
- Proof of item value (invoice, receipt, etc.)
Claims must be submitted within 7–14 days of delivery or expected delivery date unless otherwise required by law.
Approved compensation, where applicable, may be limited by:
- Declared shipment value
- Insurance coverage
- Contractual liability limits
- Applicable laws and regulations
6. Returns of Goods
Ryabboc Logistics does not sell physical goods directly and therefore does not accept traditional product returns.
Where return shipping services are requested, such services will be treated as new logistics bookings and may incur additional charges.
7. Delays
Delivery timelines are estimates unless expressly guaranteed in writing.
Refunds are generally not issued for delays caused by circumstances outside our reasonable control, including:
- Weather disruptions
- Customs inspections
- Regulatory restrictions
- Traffic or route disruptions
- Force majeure events
- Third-party carrier delays
8. Refund Processing
Approved refunds will be processed using the original payment method unless otherwise agreed.
Refund processing times may vary depending on:
- Payment provider
- Bank processing timelines
- Internal review procedures
Refunds may take 5–21 business days to appear, depending on the payment channel used.
9. Right to Refuse Refunds
Ryabboc Logistics reserves the right to deny refund requests involving:
- Fraudulent claims
- False documentation
- Policy abuse
- Violations of our Terms and Conditions
- Illegal shipments
10. Policy Changes
We may update this Refund and Returns Policy at any time.
Changes become effective immediately upon publication unless otherwise stated.
Continued use of our services constitutes acceptance of any updates.
11. Contact Us
For refund requests, claims, or questions regarding this policy, please contact:
Ryabboc Logistics
Website: https://ryabboclogistics.com/
Email: info@ryabboclogistics.com
Phone: (510) 698-2912